I came in for service at 1st Nissan of Simi Valley with my Nissan Titan XD, and Eddy Hernandez was easy to work with. He took the time to explain what was needed and made sure I understood everything along the way. I appreciated how attentive the team was and the care they gave my truck. Overall, the experience left me feeling confident about the work being done. The Titan XD required major service and the technicians did the repair timely and properly. Pricing was fair with no upcharging. Truck now runs like new. Appreciated receiving truck back without grease or dirt marks on steering wheel, interior, or on floor mats. Recommend 1st Nissan of Simi Valley.

I drive 25 miles to go to First Nissan. They’re always friendly timely and I never feel like my bill is outrageous! Of course, I do all dealer recommended maintenance on time.

The service advisor Mr Jordon is a good professional person and diagnostic my car very good and given me a honest opinion and Reasonable price Great job

Technicians are always vey friendly. Service was completed in a timely matter.

Jordan and Eddy have been awesome! Eddy explained everything to me and walked me through the process. He was very easy to talk to, patient, and understood the issues I've been having with my car. After dropping off my car, Jordan called me to go over the work to make sure everything I was quoted on was correct and if I had any additional questions. I had stopped going to Nissan for awhile since I didn't feel like I was getting the service I used to get for the price I was paying. However, it was a fluke that I ended up at Nissan and I am glad I did this last time. I will definitely be going back if the service continues to improve. Thanks, Eddy and Jordan!

From vehicle check in to vehicle exit, service has been great.

very professional, fast and friendly. excellent customer service

Last week I went in to purchase Nissan frontier for work and Fransico made it truly easy and enjoyable experience and Adam the GM was outstanding came to desk introduced himself . We Told him what we looking for and he knew from top of his head which truck fit what we needed and budget . Would definitely recommend First Nissan .

Always GREAT service and knowledgeable technicians.

Jaylen is phenomenal!

Excellent service department gave lots of options, straight forward pricing and service updates, in person and through text messages.

I had such an amazing experience here! The staff and manager were incredibly welcoming, friendly, and helpful from the moment I arrived. Everyone was so kind and made me feel comfortable and valued. You can truly tell that they care about their customers and take pride in providing great service. The manager was especially wonderful and made sure everything was taken care of. I really appreciate how friendly and accommodating the entire staff was. I would definitely recommend this place and will absolutely be coming back!

Very good service

We recently purchased a 2026 Nissan Murano SL from First Nissan of Simi Valley. The process was absolutely amazing! From the moment we stepped into the dealership we noticed a completely different vibe. Most car dealerships try to pressure you and want to talk about financing as soon as you walk through their doors. They immediately "swoop you up" and feel like a bunch of sharks in a feeding frenzy. However, at First Nissan the salesmen and managers were refreshingly calm, very patient, and extremely helpful without ANY pressure whatsoever. If you want to feel like friends and family are helping you along your car buying experience, then you definitely should come to this dealership. They work as a team and feel like a family with a warm smile extending a helping hand. The managers, Will and Adam, were so friendly and kind. Isaiah helped us with some test drives and was really happy to lend a hand. Our salesman, Francisco, answered all of our questions and encouraged us every step of the way. He understood that we wanted to take our time in making the best decision, without any pressure. We came back several times to ask questions and to test drive a couple of different cars that we were trying to decide between. Each time we were greeted with a smile and an eagerness to make sure that we were happy. I would 100% recommend this dealership and any of the staff members who work here. We absolutely couldn't be happier! Thank you to the family at First Nissan from the bottom of our hearts!!

Great service!

The service personal are very professonal, kind, helpful, workk was done in time .

Amazing work i do appreciate every one working at service department.

We literally bought another Nissan because of the excellent service team, led by Raphael. We always get fantastic service

Great Service

Professional, courteous staff! Always gets the job done - no mater my issues. Have been a customer for 10 years and will be for life!